We offer warranty coverage to give you peace of mind with every purchase. Here’s how it works:
Standard Warranty
For All Products (Except Apple):
1-Year warranty from the date of original retail purchase.
For Apple Products:
6-Month warranty from the date of original retail purchase.
For All Products – Battery Coverage:
3-Month limited warranty on batteries.
Extended Warranty (Optional)
Customers can purchase an Extended Warranty that provides additional protection for up to 2 years beyond the standard warranty period.
The extended plan enhances your existing coverage and offers greater long-term value and assurance.
Defects in Materials & Workmanship
A3N warrants that all refurbished products and accessories in the original packaging are free from defects in materials and workmanship when used normally and as described in our official documentation, including:
Technical specifications
User manuals
Service guidelines
💻 Covered Hardware Components
This warranty includes coverage for key hardware components of the refurbished product, such as:
📺 Screen
💻 Motherboard
⌨️ Keyboard
💾 Hard Drive & RAM (Memory)
🔋 Battery (covered under a 3-month warranty)
A3N will repair or replace hardware failures caused by manufacturing defects or issues from normal use, as long as they occur within the applicable warranty period.
While we stand behind the quality of our refurbished laptops, certain conditions and items fall outside of warranty coverage:
1. Third-Party Accessories
The warranty does not apply to any third-party accessories or components used with the product—even if purchased from A3N.
2. Product Damage
Physical damage, including accidental drops, impacts, or liquid spills, is not covered under any warranty terms.
3. Software
The warranty does not cover software issues, whether the software is pre-installed or added later. This includes:
Operating Systems
Applications
Other digital components
The following conditions and scenarios are not covered under A3N’s warranty:
1. Consumable parts such as batteries—unless the issue is due to a manufacturing defect.
2. Superficial damage, including scratches, dents, or broken plastic ports (unless caused by a defect in materials or workmanship).
3. Damage from third-party components that don’t meet A3N’s product specifications.
4. External causes like accidents, abuse, fire, liquid spills, misuse, earthquakes, or other environmental damage.
5. Improper use, including use outside A3N’s published guidelines or in unsupported environments.
6. Unauthorized repairs or modifications not performed by A3N or its authorized service providers.
7. Normal wear and tear or signs of product aging.
8. Tampered or missing serial numbers will void warranty eligibility.
9. Stolen products or devices locked with passcodes or other security features where ownership can’t be verified.
10. Tampered warranty seals – if the seal inside the device is broken upon return, the warranty is void.
Backup of Data
Customers are responsible for regularly backing up software, data, and other information stored on their refurbished device.
A3N is not liable for any loss of data that may occur during repair, replacement, or while providing warranty service.
Proof of Purchase
To access warranty support, you may be required to:
1. Provide a valid proof of purchase,
2. Answer diagnostic questions to identify the issue,
3. Follow all troubleshooting and service instructions as directed by A3N.
📞 Contacting A3N Support
To start the return or service process, contact our support team via the Contact Us page.
Include a detailed description of the issue and proof of purchase.
⏱️ Initial Complaint Resolution
A3N will attempt to resolve your issue remotely within 24 to 48 hours of raising the complaint.
Our team may guide you through troubleshooting steps or perform remote diagnostics.
🧑🔧 Engineer / Technical Expert Visit
If remote support is unsuccessful, A3N may arrange for a technician to visit your location for further inspection.
🧪 Facility Inspection
If the issue persists, A3N may either:
Arrange pickup of the device, or
Request that you ship the unit to our service facility.
At the facility, your device will undergo detailed inspection and necessary repairs.
🔁 Replacement
If the product cannot be repaired, A3N will provide a replacement unit of equal value and specifications.
The replacement will be covered under the remaining warranty period of the original product.
🚚 Shipping Costs
If the warranty service is required due to a defect covered under this policy, A3N will cover the shipping costs to and from the service center.
However, if the issue is found to be ineligible under warranty, the customer may be responsible for shipping charges.
📦 Packaging for Return
When returning a product for warranty service, ensure that it is securely and properly packaged to prevent any damage during transit.
A3N is not responsible for damage caused by improper packaging during shipping.
✏️ Right to Modify
A3N reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically for updates.
🛠️ Service and Support Availability
Warranty services will be offered based on parts availability and the capabilities of A3N service centers. Certain models may require extended lead times for repairs or replacements due to specific component requirements.
🌩️ Force Majeure
A3N is not liable for delays, interruptions, or failure to meet warranty obligations due to circumstances beyond its reasonable control. These include, but are not limited to, natural disasters, wars, terrorism, government restrictions, pandemics, strikes, or supply shortages. In such cases, warranty timelines may be extended or deferred as allowed by law.
🔒 Transferability of Warranty
This warranty is non-transferable and valid only for the original purchaser of the refurbished product. Any resale or transfer of ownership voids this warranty.
🤝 Conduct of Customers and Staff
A3N is dedicated to maintaining a respectful and professional environment for both customers and employees.
Customers are expected to treat our staff with courtesy. Abusive behavior (verbal or physical threats, harassment, or disruption) will not be tolerated and may result in restricted access to warranty services.
A3N staff are also held to high standards of professionalism. If a customer experiences unprofessional or abusive conduct from our staff, they are encouraged to report the incident. All reports will be taken seriously and reviewed thoroughly.
Escalation Email: care@a3ncomputers.com
Mon - Sat : 10:30AM - 06:30PM
